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EMF Records & Affiliates
SOUND GENRATOR
Policies
Customer service information

Customer service information

CUSTOMER RETURNS:

1. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.

 2. Return shipments to:

EMF Records & Affiliates
ATTN: Returns
3701 Sacramento Street
San Francisco, CA 94118
USA




Shipping policy


GENERAL SHIPPING POLICY:
Our shipping charges are based on standard UPS or U.S. Mail rates (where applicable), which are based on package weight, size, and distance shipped. To preview the shipping charges, enter the items you want to order into your shopping cart. When you're done, click on "save changes, go to check out." Enter your zip code, then click on "save changes, show new total." This will display all available shipping costs.


 DELIVERY AND LEAD TIME:
Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.

Ground shipping:
Orders for items that are in stock are usually shipped within 48 hours, excluding weekends and holidays. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm PST.

Express shipping (Next Day, 2nd Day, 3rd Day):
These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 2:30 PM PST. If an express order is placed before 12 PM PST, it will usually ship out that same day.





EMFAbout EMF Records & Affiliates MusicAffiliatesMediaArtist Album InfoProductsMusic LinksB2C LinksEBus-DealsPlusContact UsPolicies